Return Policy

Return Policy
We want to make sure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return your UNUSED article of merchandise within 15 days from the receipt of delivery.

Return Address:

Jiyū Returns, 1831 Whitley Avenue, Unit 4, Los Angeles, CA 90028

Jiyū offers no exchange before sending your article of merchandise back to us, please make sure that all of the following conditions have been correctly satisfied. The article you wish to return: * can be sent back to us only after you have emailed customerservice@shopjiyu.com explaining the reason for your return within 15 days from the receipt of delivery; * must be unused, unworn, unwashed and not damaged; * must have the tag still attached and must still be intact; * must be returned complete of all of its parts and accessories; * must be sent in its original packaging; must be returned with their original envelope seal or package seal unbroken and intact; * return items must be shipped back to Jiyū within 15 days from the date of delivery; * must be sent in one single shipment: articles that belong to the same order must be returned to us at the same time; * and must be shipped from the United States. If all of these conditions are satisfied, we will refund your order value, less any original shipping costs. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty 30 days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Jiyū . If you do not request the return of your merchandise within said thirty day period, Jiyū will be entitled to dispose of such merchandise in its sole discretion. SALES OF BEACHWEAR, UNDERWEAR, VINTAGE, JEWELRY AND ANY ITEMS FROM THE SALE AREA ARE FINAL. SALE MERCHANDISE IS FINAL SALE. 

Refund Policy Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same card used to make the original purchase on the site. Refund times will depend on the credit or debit card company's policies.  Jiyū OFFERS NO REFUNDS ON VINTAGE, BEACHWEAR, UNDERWEAR, JEWELRY, ITEMS FROM THE CLEARANCE OR SALE AREA AND ON ANY OTHER MERCHANDISE DESIGNATED ON THE SITE AS NON-RETURNABLE. Please try on your item before removing the tag, since we do not accept returns once the tag has been removed, broken or damaged in any way.